Information on products
You can start your Morning Routine by applying the Skin Revive serum, then you can apply your Skin Restore cream. Finally, don’t forget to apply a sunscreen with a high SPF.
In the evening, you can remove your make-up and clean your face with your Skin Cloud, then apply the Skin Revive serum and the Skin Restore cream. Finally, the application of Skin Booster oil is a perfect boost to give more flexibility and brightness to the skin.
Yes, all our products are suitable for pregnancy and breastfeeding.
If your skin reacts to one of our Mimetic products, we recommend that you stop using it immediately and contact us at hello@mimetique.com. If you have photos to provide us, it would help us in the analysis. Our scientific team will carefully examine your case to determine the cause of the reaction and provide you with the best possible support throughout the process.
All our products have been dermatologically tested which means that the risk of reaction is minimal but each skin has its own sensitivities, so they exist.
Our products are available in our online shop, at Le Bon Marché, but also in many pharmacies!
We regret to inform you that purchases from Mimetique are exclusively for personal use. We would like to point out that we reserve the right to refuse or cancel any order if we have reason to believe that it is not intended for personal use.
Our products are distinguished by their very high level of naturalness, and we do not use fragrances in our formulas, as this can be an allergenic or irritating substance for some people. This is why our products can present various smells depending on the product, according to their different composition. Our Skin Cloud make-up remover, for example, has a delicious almond smell from its formula.
Because each skin reacts differently, we advise you to wait several weeks to observe the effects of the product.
It takes an average of 4 weeks for our active ingredients to act on skin biology and skin cell renewal.
Nos engagements
None of the products are tested on animals in accordance with EU law.
Yes, all our products are vegans.
All of our products are sourced and manufactured in France.
Yes! All our packaging is recyclable.
To recycle your products, we worked with Citeo to be the most eco-friendly.
Vials and caps can be thrown into the glass tray.
For aluminium tubes, their caps and cardboard boxes, in the yellow box provided for this purpose.
Everything is noted on our boxes.
Eco-responsibility is one of our values. Our Skin-Mimetic formulas have been designed for the health of the skin but also for the health of the planet.
Made in France, the four products we offer use ingredients of natural origin or created from nature through green chemistry and biotechnology.
Our formulas are 95% to 100% natural.
With glass and aluminum packaging, Mimétique sounds for permission to always do better in terms of environmental impact. Maximum efficiency, minimal impact.
Our products have been designed and studied to take care of the skin. By using Skin-Mimicry, our products mimic the natural composition of the skin which ensures the best possible compatibility and skin tolerance.
customer account
You can create your Mimetique customer account by clicking on the “Login” button at the top right of the screen and then clicking on “Create Account” on the left of your screen. After that, you will simply have to give the necessary information to create your account, then click on «Save». And here you are officially a customer!
If you are unable to access your customer account, perhaps it is a password error, you can click on “Forgot password?” to receive your password by email. If this is not a password issue, we recommend contacting us at hello@mimetique.com.
You can directly access your invoices in your customer area, by clicking on the "My account" tab at the top right of the screen and then on the "Order history" tab. Here you will have access to all the information about all your past orders, including your invoices.
At any time, you have the freedom to change the password associated with your Mimetic account. To do this, click on "My Account" at the top right of your screen, then on the "My Data" tab. You can then change your password. But be careful, don’t forget to save your changes!
To facilitate the ordering process, you have the option of remembering your delivery addresses. Simply click on the “My Account” tab at the top right of your screen and then click on the “Save a first address” or “Addresses” tab. You can then add, edit, or delete your addresses as needed.
If you would like to delete your customer account, please contact us at hello@mimetique.com
You can recreate your Mimetic account password at any time. To do this, simply click on «Login», then on «Forgotten password», follow the instructions. You will then receive an email with the information you need to reset your password.
web order
Yes, there are promotional codes. We issue them occasionally depending on the events of the year.
Unfortunately, it is not possible to change the content of your order once payment has been made.
If your order has not yet been processed, you can cancel and be refunded. Contact us as soon as possible at hello@mimetique.com to learn more.
If your order has been processed, unfortunately we cannot cancel it.
payment
Accepted payment methods include bank cards (Visa, Mastercard, Maestro and Apple Pay) as well as payments via PayPal.
To ensure the total security of your payment, we use our Payplug payment module. So you don’t have to worry about the security of your bank details. The Payplug payment solution is fully compliant with the PCI DSS (Payment Card Industry Data Security Standard), the highest level of security for processing and storing payment data on the Internet.
Absolutely, you have the option to pay your order or 3 or 4 times with Oney. This installment payment option will allow you to divide your purchase into 3 or 4 equal installments (the first installment will be taken on the day of purchase, then the following to month+1, month+2 and month+3). This is a convenient way to spread out your payments without incurring any additional fees.
Once your order has been validated, you will receive a confirmation email with the order number and a summary of your cart. In addition, you can find the details of your order in your personal space «History of my orders».
If you have not received the summary, please contact us at hello@mimetique.com. We will be happy to check with you the status of your order.
refund
Our policy does not offer refunds for open or used products. Only unopened products in their original condition, returned within the withdrawal period provided, are eligible for a refund after receipt of the products.
If your package has not arrived, you can submit a refund request to hello@mimetique.com. We will contact you to understand where your package is and refund you if there was an error on the part of our carrier.