Frequently Asked Questions

Less than 3 days?

From experience, these delivery issues usually resolve themselves within a few days. This often allows for a faster delivery than sending a new package.

However, if the situation hasn’t improved by tomorrow, please don’t hesitate to reach out to us — we’ll find the best solution together.

More than 3 days?

You can contact us directly at hello@mimetique.com — our team will do everything possible to find a solution.

Once your order has been shipped, you’ll receive a confirmation email with a tracking link for your package.

If you can’t find it, make sure to check your spam folder (just in case).

Still nothing? Write to us at hello@mimetique.com — we’ll be happy to help!

You need to choose your pickup point right after payment, just after confirming your order.

If you weren’t able to do so, write to us at hello@mimetique.com with the name and address of your preferred Mondial Relay location — we’ll take care of the rest!

Have you had a chance to check with your neighbors or building manager, in case the package was left with them? It happens more often than you might think!

If not, don’t worry — write to us at hello@mimetique.com, and we’ll find a solution together.

You have two options:

• Reship your order as soon as it arrives.
• Refund.
  

Please write to us at hello@mimetique.com and let us know your choice. If you choose reshipment, don’t forget to confirm your address to avoid any issues.

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The accepted payment methods include credit and debit cards (Visa, Mastercard, Maestro, and Apple Pay) as well as PayPal.

To ensure the complete security of your payment, we use the Payplug payment module. You don’t need to worry about the safety of your banking information. In fact, Payplug is fully compliant with the PCI DSS (Payment Card Industry Data Security Standard), the highest level of security for processing and storing online payment data.

No, we don’t offer installment payments at the moment.

Yes, there are promotional codes. We issue them occasionally, depending on events throughout the year.

Sign up for our newsletter to stay informed (at the very bottom of the homepage).

Once your order is confirmed, you will receive a confirmation email containing your order number and a summary of your cart.

You can also find the details of your order in your personal account under “Order History”.

If you haven’t received the summary, don’t hesitate to contact us — we’ll be happy to check the status of your order with you.

Unfortunately, it’s not possible to modify the contents of your order once payment has been made.
However, you can return items once your order is delivered.

If your order hasn’t been processed yet, we can cancel it and issue a refund — please contact us at hello@mimetique.com as soon as possible.

If your order has already been processed, unfortunately, we cannot cancel it, but you can return it once it has been delivered.

Is an item missing from your order? We sincerely apologize for this oversight.

Please write to us at hello@mimetique.com with the missing product details, and we’ll find a solution as quickly as possible!

Currently, our website does not yet allow you to manage your subscription directly through your account. We’re working with our developer to add this feature soon.

For now, simply write to us with the changes you’d like to make, and we’ll take care of them for you.

You have 14 days after receiving your order to return it, provided that the packaging is intact and the product has not been used.

Write to us at hello@mimetique.com to request a return, including your order number, and we’ll send you a prepaid return label.

This can take up to 30 days in total before appearing in your account.

Why this delay?

Your package first needs to be returned to us and checked by our logistics team.

Once this step is complete, we initiate the refund, which can take up to 10 days depending on your bank.

If this delay seems unusually long, don’t hesitate to contact us again at hello@mimetique.com — we’re here to help.

Our policy does not allow refunds for opened or used products. Only unopened products in their original condition, returned within the allowed return period, are eligible for a refund once we receive them.

None of our products are tested on animals, in accordance with the law in force within the European Union.

Yes, all our products are vegan.

All of our products are sourced and manufactured in France.

Yes! All of our packaging is recyclable. To help you recycle properly, we’ve collaborated with Citeo to make our products as eco-friendly as possible.

Bottles and caps can be disposed of in the glass bin.

Aluminum tubes, their caps, and cardboard boxes go in the yellow recycling bin.

Everything is clearly indicated on our packaging.

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Made in France, the four products we offer use ingredients of natural origin or derived from nature through green chemistry and biotechnology. Our formulas are between 95% and 100% natural.

Our products are carefully designed and studied to take care of the skin. By using Skin-Mimétisme, our products mimic the natural composition of the skin, ensuring the best possible compatibility and skin tolerance.

Clinical tests with a small panel are often a first step before moving on to larger studies. The initial tests are conducted on a limited number of participants, mainly due to the high costs associated with clinical studies.

We have planned a second phase with a larger panel and a longer duration as soon as we can reinvest our gains into this research. No startup can afford to finance large-scale clinical studies right from the start.

No, our products contain neither fragrance nor parabens.

We completely understand that our prices may raise questions.

At Mimétique, from the very beginning, we chose to formulate skincare with clinically tested active ingredients, at effective concentrations, and derived from green chemistry.

This level of commitment guides every decision we make: from formulation to skin tolerance and sensory experience. As a small, independent, self-funded brand, we’ve made the choice to prioritize quality over compromise.

Fewer products, but effective, high-standard, carefully designed formulas. Our skincare comes at a certain cost, but it reflects everything we put (and choose not to put) into our formulas, as well as the commitment behind each product.

Thank you again for your trust.

Because a biomimetic formula deserves more than just a pretty story. In collaboration with AgroParisTech, we tested our SMR-C5 complex on cell cultures and reconstructed human skin (EpiSkin model) to objectively assess its effectiveness.

The results speak for themselves:

+15% keratinocyte proliferation (epidermis regeneration)

+9% fibroblast proliferation (collagen synthesis)

+28% pro-collagen I production (dermal structure)

This rigorous protocol confirms that SMR-C5, by mimicking the natural composition of the skin (amino acids, dipeptides, minerals), relaunches its three fundamental biological functions:
PROTECTION — HYDRATION — REGENERATION

Measured effectiveness, not just claims.