Frequently Asked Questions

You can start your Morning Routine by applying the Skin Revive serum. Then, follow with the Skin Restore cream. Finally, don’t forget to apply a high-SPF sunscreen.

In the evening, you can remove your makeup and cleanse your face with Skin Cloud, then apply the Skin Revive serum and the Skin Restore cream. To finish, the Skin Booster oil is the perfect step to add extra suppleness and radiance to your skin.

Yes, all our products are suitable for use during pregnancy and breastfeeding.

If your skin reacts to any of our Mimétique products, we recommend that you stop using it immediately and contact us at hello@mimetique.com. If you have photos to share, they will help us analyze the situation. Our scientific team will carefully review your case to determine the cause of the reaction and provide the best possible support throughout the process.

All our products have been dermatologically tested, which means the risk of a reaction is minimal, but every skin is unique, so sensitivities can still occur.

Our products are available on our online shop, at Le Bon Marché, and also in many pharmacies!

We regret to inform you that purchases from Mimétique are strictly for personal use only. Please note that we reserve the right to refuse or cancel any order if we have reason to believe it is not intended for personal use.

Our products stand out for their very high level of natural ingredients, and we do not use added fragrances in our formulas, as they can be allergenic or irritating for some people. That’s why our products may have different scents depending on their composition. For example, our Skin Cloud makeup remover has a delightful almond scent thanks to its formula.

Every skin is different, so we recommend allowing several weeks to see the effects of the product.
For our active ingredients to impact skin biology and cell renewal, it typically takes around 4 weeks.

None of our products are tested on animals, in accordance with the laws in force within the European Union.

Yes, all our products are vegan/

All our products are sourced and made in France.

Yes! All our packaging is recyclable. To help you recycle our products responsibly, we have partnered with Citeo to ensure eco-friendly practices. Bottles and caps can be disposed of in the glass recycling bin. Aluminum tubes, their caps, and cardboard boxes should be placed in the yellow recycling bin. All instructions are clearly indicated on our packaging.

Eco-responsibility is one of our core values. Our Skin-Mimétique formulas are designed not only for the health of your skin but also for the health of the planet. Made in France, the four products we offer use ingredients that are either naturally derived or created from nature through green chemistry and biotechnology. Our formulas are between 95% and 100% naturally derived.

Our products have been carefully designed and studied to care for the skin. By using Skin-Mimetism, our products mimic the skin’s natural composition, ensuring optimal compatibility and tolerance.

You can create your Mimétique customer account by clicking the “Sign In” button at the top right of the screen, then selecting “Create your account” on the left side. After that, simply provide the required information to set up your account and click “Save.” And just like that, you’re officially a Mimétique customer!

If you’re unable to access your customer account, it may be due to a password issue. You can click on “Forgot password?” to receive your password by email. If it’s not a password problem, we recommend contacting us at hello@mimetique.com.

You can access your invoices directly in your customer account by clicking on the “My Account” tab at the top right of the screen, then selecting “Order History.” Here, you will find all the details of your past orders, including your invoices.

You can change the password for your Mimétique account at any time. To do so, click on “My Account” at the top right of your screen, then go to the “My Data” tab. You can then update your password just make sure to save your changes!

To make the ordering process easier, you can save your delivery addresses. Simply click on the “My Account” tab at the top right of your screen, then select “Add a first address” or “Addresses.” From there, you can add, edit, or delete addresses as needed.

If you wish to delete your customer account, simply contact us at hello@mimetique.com.

You can reset the password for your Mimétique account at any time. Simply click on “Sign In,” then “Forgot password,” and follow the instructions. You will then receive an email with the information you need to reset your password.

Yes, promotional codes are available. We issue them occasionally, depending on events throughout the year.

Unfortunately, it is not possible to modify the contents of your order once payment has been made.

If your order has not yet been processed, you can cancel it and receive a refund. Please contact us as soon as possible at hello@mimetique.com for assistance.
If your order has already been processed, unfortunately, we will not be able to cancel it.

Accepted payment methods include credit and debit cards (Visa, Mastercard, Maestro, and Apple Pay) as well as PayPal.

To ensure complete payment security, we use the Payplug payment module. You don’t need to worry about the safety of your banking information. Payplug is fully compliant with the PCI DSS (Payment Card Industry Data Security Standard), the highest level of security for processing and storing online payment data.

No, we do not offer an installment payment option at the moment.

Once your order is confirmed, you will receive a confirmation email containing your order number and a summary of your cart. Additionally, you can view the details of your order in your personal account under “Order History.”

If you haven’t received the summary, please don’t hesitate to contact us at hello@mimetique.com. We’ll be happy to check the status of your order with you.

Our policy does not allow refunds for opened or used products. Only unopened products, returned in their original condition within the allowed withdrawal period, are eligible for a refund once we receive them.

If your package hasn’t arrived, you can request a refund by contacting hello@mimetique.com. We will get in touch to determine the whereabouts of your package and will issue a refund if an error has occurred on the part of our carrier.