Frequently Asked Questions

My order is blocked
How can I track my order?
How can I choose my pickup point?
My package is marked as delivered, but I haven’t received it. What should I do?
My package is being returned to the sender. What should I do
My order is delayed.
What payment methods are available to place an order?
Are payments secure?
Can I pay for my order in installments?
Are there any promotional codes?
How can I know if my order has been confirmed?
Can I modify the contents of my order after payment?
Is it possible to cancel my order after payment?
An item is missing from my order.
Modify my subscription
I’d like to return an item
I haven’t received any news about my refund.
Can I get a refund for a product I’ve ordered and used?
Are your products tested on animals?
Are your products vegan?
Where are your products made?
Are the packaging materials recyclable?
Are your product formulas eco-friendly?
Are your products safe for the skin?
Why are clinical tests conducted on such a small panel?
Do the products contain fragrance or parabens?
How do you explain your prices?
Why did you collaborate with a university?