Refund policy
ARTICLE - PRODUCT RETURNS AND REFUND POLICY
Consumers have the right to return any item that does not meet their satisfaction within fourteen days of receiving their order and request an exchange or refund, with the exception of return shipping costs, which remain the consumer's responsibility.
The right of withdrawal can be exercised directly with our customer service through our website in the "Contact Us" section. We will promptly send you an acknowledgment of receipt of the withdrawal on a durable medium (e.g., via email).
Returns must be made in their original condition and complete, allowing for their resale as new. Any opened or damaged product due to consumer handling will not be accepted for return.
In the event of a withdrawal, The French Lab will refund all payments received. This will be done either by recrediting the consumer's credit card or PayPal account or by bank transfer, depending on the payment method used for the order.
The French Lab may defer the refund until receipt and verification of the products.
Consumers have the right to return any item that does not meet their satisfaction within fourteen days of receiving their order and request an exchange or refund, with the exception of return shipping costs, which remain the consumer's responsibility.
The right of withdrawal can be exercised directly with our customer service through our website in the "Contact Us" section. We will promptly send you an acknowledgment of receipt of the withdrawal on a durable medium (e.g., via email).
Returns must be made in their original condition and complete, allowing for their resale as new. Any opened or damaged product due to consumer handling will not be accepted for return.
In the event of a withdrawal, The French Lab will refund all payments received. This will be done either by recrediting the consumer's credit card or PayPal account or by bank transfer, depending on the payment method used for the order.
The French Lab may defer the refund until receipt and verification of the products.